Privacy Policy

1 Introduction

ho3web ("we," "us," or "our") operates an online sports betting and casino platform serving customers in Indonesia and other international markets. We understand that privacy is a fundamental right, and we are committed to handling your personal information with the utmost care, transparency, and security.

This Privacy Policy applies to all personal data collected through the ho3web website (ho3web.cam), mobile applications, customer support channels, and any other services we provide. By using ho3web, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

This Privacy Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming Policy. If you have any questions or concerns about how we handle your personal data, please contact our Data Protection Officer using the details provided in Section 12.

2 Data Controller

ho3web International Operations is the data controller responsible for your personal information collected through our platform. We are registered and licensed to operate under international gaming regulations, and we adhere to internationally recognized data protection standards.

For all privacy-related inquiries, requests to exercise your data rights, or complaints regarding data processing, please contact our Data Protection Officer at [email protected] or use the contact details provided in Section 12 of this Privacy Policy.

3 Information We Collect

ho3web collects various categories of personal information to provide, maintain, and improve our services, ensure platform security, comply with legal obligations, and deliver personalized experiences to our members.

3.1 Information You Provide Directly

When you create an account on ho3web, you voluntarily provide the following personal information:

• Account Registration Data: Full legal name, date of birth, gender, residential address, email address, mobile phone number, username, and password.
• Identity Verification Documents (KYC): Indonesian National ID (KTP Nasional) showing your photograph, ID number, and address; proof of address documents (utility bills or bank statements); and selfie photographs for identity confirmation.
• Payment Information: Bank account details (bank name, account number, account holder name) for deposits and withdrawals; e-wallet account information (OVO, DANA, GoPay, ShopeePay, LinkAja); and transaction history.
• Communication Records: Live chat transcripts, email correspondence with customer support, WhatsApp messages, feedback forms, and survey responses.
• Preferences & Settings: Language preferences, notification settings, betting limits, self-exclusion requests, and responsible gaming tool configurations.

3.2 Information Collected Automatically

When you access and use ho3web, we automatically collect certain technical and behavioral data:

• Device Information: Device type (smartphone, tablet, desktop), operating system (Android, iOS, Windows, macOS), browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, games played, bets placed, deposit and withdrawal activity, session duration, clickstream data, and feature usage patterns.
• Location Data: IP address, approximate geographic location (city and region level, derived from IP address), and timezone.
• Technical Data: Server logs, error reports, crash diagnostics, network connection type, and referral sources (how you found ho3web).
• Cookies & Tracking Technologies: Session cookies, persistent cookies, web beacons, and similar tracking technologies (see Section 9 for detailed information).

3.3 Information from Third Parties

In certain circumstances, we may receive information about you from third-party sources:

• Payment Processors: Transaction confirmation, payment method verification, and fraud detection information from banks and e-wallet providers (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay).
• Identity Verification Services: Age verification, identity authentication, and anti-fraud checks from third-party KYC providers.
• Affiliates & Marketing Partners: Referral information if you joined ho3web through an affiliate link or marketing campaign (we do not receive your personal data from affiliates without your consent).

4 How We Use Your Information

ho3web processes your personal data for the following lawful purposes:

4.1 Account Management & Service Delivery

• Create, maintain, and manage your ho3web account.
• Verify your identity and age to ensure compliance with 21+ gambling regulations.
• Process deposits, withdrawals, and financial transactions securely.
• Provide access to sports betting, live casino, slots, togel lottery, and other gaming services.
• Display your account balance, betting history, and transaction records.
• Manage bonuses, promotions, VIP tier status, and loyalty rewards.

4.2 Customer Support & Communication

• Respond to your inquiries via live chat, email, or WhatsApp.
• Troubleshoot technical issues and resolve account problems.
• Send transactional communications (account verification confirmations, withdrawal notifications, password reset emails).
• Provide updates about service changes, platform maintenance, or policy modifications.
• Send promotional communications about bonuses, tournaments, and special offers (you may opt out of marketing emails at any time).

4.3 Security, Fraud Prevention & Legal Compliance

• Detect, prevent, and investigate fraud, money laundering, collusion, and other prohibited activities.
• Monitor for unusual betting patterns, account abuse, and bonus exploitation.
• Comply with international anti-money laundering (AML) and Know Your Customer (KYC) regulations.
• Enforce our Terms & Conditions and platform rules.
• Respond to legal requests from law enforcement or regulatory authorities.
• Protect the rights, property, and safety of ho3web, our employees, and our users.

4.4 Platform Improvement & Analytics

• Analyze usage patterns to improve our website, mobile applications, and gaming offerings.
• Conduct market research and user satisfaction surveys.
• Test new features, game integrations, and user interface designs.
• Optimize platform performance, loading times, and reliability.
• Generate aggregated, anonymized statistics about platform usage (these statistics do not identify individual users).

4.5 Responsible Gaming

• Administer deposit limits, loss limits, and session time limits that you configure.
• Process self-exclusion and time-out requests.
• Monitor for signs of problem gambling and intervene when appropriate.
• Provide access to responsible gaming resources and support services.

5 Data Sharing & Disclosure

ho3web does not sell, rent, or trade your personal information to third parties for marketing purposes. We only share your data with trusted partners and service providers who assist us in operating our platform, and only to the extent necessary to deliver our services.

5.1 Service Providers & Business Partners

We share your personal information with the following categories of third-party service providers:

• Payment Processors: Banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Danamon) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and age verification services to confirm your identity and prevent underage gambling.
• Game Providers: Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, Spribe, and other software providers to deliver casino games, slots, and live dealer experiences.
• Cloud Hosting & Infrastructure: Secure data centers and cloud service providers that host our platform and databases.
• Customer Support Tools: Live chat software, email service providers, and CRM systems used to manage customer communications.
• Analytics & Monitoring: Website analytics tools and performance monitoring services (data is typically anonymized or aggregated).

All service providers are contractually obligated to maintain the confidentiality and security of your data, use it only for the purposes we specify, and comply with applicable data protection laws.

5.2 Legal & Regulatory Disclosures

We may disclose your personal information when required by law or in response to valid legal processes, including:

• Complying with court orders, subpoenas, or other legal demands from law enforcement or regulatory authorities.
• Responding to requests from gaming regulators or licensing bodies.
• Cooperating with anti-money laundering investigations or financial crime prevention efforts.
• Protecting ho3web's legal rights in disputes or litigation.
• Preventing harm to individuals or addressing imminent threats to public safety.

5.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or business restructuring, your personal information may be transferred to the acquiring entity. We will notify you via email or prominent notice on the website before your data is transferred and becomes subject to a different privacy policy.

5.4 Aggregated & Anonymized Data

We may share aggregated, anonymized data that does not identify individual users (e.g., total number of active members, popular game categories, average bet sizes) with business partners, researchers, or the public for analytics, reporting, or marketing purposes.

6 Data Security Measures

ho3web takes data security seriously and employs industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

7 Data Retention

ho3web retains your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

7.1 Retention Periods

Data Category	Retention Period	Reason
Account Information	Duration of active account + 7 years	Legal obligations (AML, tax, dispute resolution)
Transaction Records	7 years from transaction date	Financial regulations, audit requirements
KYC Documents	7 years after account closure	Anti-money laundering compliance
Betting History	5 years from bet placement	Dispute resolution, responsible gaming monitoring
Communication Records	3 years from last contact	Customer service quality assurance, dispute resolution
Marketing Preferences	Until you opt out or account closure	Consent-based marketing communications
Technical Logs	90 days (unless needed for investigation)	Security monitoring, troubleshooting

7.2 Secure Deletion

Once the retention period expires and there is no legal obligation to retain your data, we securely delete or anonymize your personal information using industry-standard data destruction methods. Anonymized data (data that can no longer identify you) may be retained indefinitely for statistical and research purposes.

8 Your Privacy Rights

You have the following rights regarding your personal data held by ho3web:

8.1 Right of Access

You have the right to request a copy of the personal information we hold about you. You can access most of your data directly through your ho3web account dashboard. For a comprehensive data export, contact our Data Protection Officer.

8.2 Right to Rectification

If your personal information is inaccurate or incomplete, you have the right to request correction. You can update your email address, phone number, and address directly in your account settings. For changes to your name or identity documents, contact customer support with supporting documentation.

8.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal data in certain circumstances (e.g., data no longer necessary for the purposes collected, withdrawal of consent). However, we may be legally required to retain certain data (transaction records, KYC documents) for specified periods even after account closure.

8.4 Right to Restrict Processing

You have the right to request restriction of processing your personal data in specific situations (e.g., you contest the accuracy of your data, processing is unlawful but you prefer restriction over deletion).

8.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format (e.g., CSV or JSON file) and transmit it to another service provider where technically feasible.

8.6 Right to Object

You have the right to object to processing of your personal data based on legitimate interests (e.g., direct marketing). You can opt out of marketing emails by clicking the "unsubscribe" link in any promotional email or by adjusting your communication preferences in your account settings.

8.7 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw consent at any time. This will not affect the lawfulness of processing conducted before withdrawal.

8.8 How to Exercise Your Rights

To exercise any of these rights, please contact our Data Protection Officer at [email protected] with your full name, registered email address, and account username. We will verify your identity and respond to your request within 30 days. For complex requests, we may extend this period by an additional 60 days with prior notification.

If you are not satisfied with how we have handled your data or responded to your request, you have the right to lodge a complaint with your local data protection supervisory authority.

9 Cookies & Tracking Technologies

ho3web uses cookies, web beacons, and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze platform usage.

9.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They allow the website to recognize your device and remember information about your visit (e.g., login status, language preference, items in your cart).

9.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function (e.g., session management, security, load balancing). These cannot be disabled.
• Functional Cookies: Remember your preferences (language, timezone, display settings) to provide a personalized experience.
• Analytics Cookies: Collect information about how you use ho3web (pages visited, time spent, errors encountered) to help us improve the platform. Data is typically anonymized.
• Marketing Cookies: Track your browsing activity to deliver personalized promotions and measure the effectiveness of advertising campaigns.

9.3 Managing Cookies

Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies or alert you when a cookie is being sent. Please note that disabling cookies may affect the functionality of ho3web and prevent you from accessing certain features.

10 International Data Transfers

ho3web operates internationally, and your personal information may be transferred to, stored in, and processed in countries outside of Indonesia where our servers, service providers, or business partners are located. These countries may have data protection laws that differ from Indonesian laws.

When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information, including:

• Standard contractual clauses approved by data protection authorities.
• Ensuring service providers adhere to internationally recognized data protection frameworks.
• Conducting due diligence on the security practices of third-party data processors.

By using ho3web, you acknowledge and consent to the international transfer of your personal data as described in this Privacy Policy.

11 Protection of Minors

ho3web is strictly an adult-only platform. Our services are intended solely for individuals who are 21 years of age or older. We do not knowingly collect, use, or disclose personal information from individuals under the age of 21.

During account registration, you are required to provide your date of birth. As part of our mandatory KYC verification process, you must submit a valid Indonesian National ID (KTP Nasional) and a selfie photograph to confirm your identity and age before you can deposit funds or place bets.

If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete such information and permanently close the account. Parents and guardians should monitor their children's internet usage and prevent minors from accessing online gambling websites.

If you believe a minor has created an account on ho3web or provided us with personal information, please contact us immediately at [email protected] so we can take appropriate action.

12 Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how ho3web handles your personal information, please contact our Data Protection Officer: